Frequently Asked Questions

Which devices are certified for a Handwritten Signatures?

There are no expected constraints regarding which laptops or desktops to be used for handwritten signatures, provided the follow the criteria below:

  • Touch Support

  • Pen Support (the signature plugin ignores all finger inputs, in order to allow the user to safely place his/her hand on the screen while signing)

  • Minimum pressure points: 1024

  • Windows 10 or above

Laptops ranges officially supported:

  • Windows Surface

  • HP Elitbook Revolve

SignPads ranges officially supported:

  • Wacom STU-430

  • Wacom STU-500

  • Wacom STU-520

  • Wacom STU-530

Which browsers are compatible with the eSign’s browser plugins?

Some signing methods require interactions with hardware devices, and in this cases a browser plugin needs to be installed to enable such features.

The signature methods that require the eSign’s browser plugin are:

  • Handwritten (only if HTML5 signature is disabled, or if you want to collect pen pressure)

  • Smartcard (ex: Citizen Card) [may require additional country’s specific middleware to be installed]

Below are the supported browsers for the plugin (additional browsers are not support due to its reduced user base):

  • IE11

  • Edge (chromium)

  • Chrome

Please note that currently the browser plugin only supports Windows OS.

How can I check eSign’s version?

In order to verify what version your eSign instance is running go to: https://<host:port>/eSignServer/pages/monitor/.
Then access the About tab in the top. In that menu, you will be able to check some information related to your eSign instance, one of which is the Version.

about